Delivery Schedule

E-book:

We aim to deliver your order immediately upon receiving of the payment in our account.

Print book and complementary items:

We aim to deliver your order within 5 working days.

J.A Affordable Luxuries:

We aim to deliver your order within 5 working days.
Office working hours; Monday to Thursday 9am-5pm, Friday 9am-4.30pm GMT, except for bank holidays. Please contact us by email at cherry@cherry-pix.com and we will do our very best to help you solve any related problem.

Estimated time of arrival, depending on the destination, is up to 30 days.

Returns Policy

E-book:

Based on the typical returns policy of digital content, the ebooks downloaded once are non-returnable and non-refundable. In event of any issue arising in the delivery or consumption of ebooks, please contact us for assistance.  Please contact us by email at cherry@cherry-pix.com and we will do our very best to help you solve any related problem.

Our print book and complementary items:

If you discover print flaws in our book or complementary item (Strata-Map/ Magnetic Strata-map/Strata-Kit) , please first contact us by email. Following our replay, you might be asked to send the product back in its original condition within 14 days of receipt of shipment along with a copy of your invoice. Upon receiving it, we will credit your account and post the credit to your relevant account. We will not automatically refund return postage costs on receipt of the item unless the item has print flaws.

J.A Affordable luxury products:                        

If you order one of our other brands, which appears under the chief category of “ J.A Affordable Luxuries”  brands, such as the  “Cigar-Ride” and the ”Red Stallion”,  please, first contact us by email. Following our answer, you might be asked to send the product back in its original condition and package within 21 days of receipt of shipment along with a copy of your invoice and complaint. Upon receiving it, we will credit your account and post the credit to your relevant account. We will not automatically refund return postage costs on receipt of the item unless the item has an obvious production fault.

Third-party Return and Delivery Policy:

Any product that appears in our shop under the chief categories of “recommended book” or “recommended product” would be considered a third party’s product. Most sellers hold similar delivery and return policies. Nonetheless, some seller delivery and return policies are different. Please view the policies of the seller before you purchase an item. When you order from a third-party seller that is recommended by us and ships its own products, your return must be sent directly to the seller. However, if the seller is non-responsive, please contact us by mail at cherry@cherry-pix.com and we will do our very best to help you solve the problem.