The best way to support your online shoppers

G-POST Online sales tactic – The Walkie-Talkie – online customer service  

Having a shopkeeper to talk to in a physical shop is a big plus that an online shop doesn’t possess. Having a staffed responsive life-chat module in your online shop―workers who can answer customers’ questions and promote sales can be a good substitute.

If you wish to be serious about your business, offer 24/7 professional customer support, especially in international B2C e-commerce platforms. However, there is a cost involved, which you should consider.

Highlight the telephone number of your customer care service, and make it easy to find you. Do make sure all tactics and means in use would create synergy with your G-POST. Or else you might jeopardise it all. For more information, visit Jon Ane, The Rosetta Stone of Strategy.

G-POST STRATEGY TOOL – strategy – The G-POST – A door to the new world of strategy. Jon Ane, The Rosetta Stone of Strategy.